Frequent Asked Questions

Are your items genuine gold?

Yes, We do only solid gold/platinum settings.

Are there stamps on the products?

Yes, any item made with 18k gold has au750 on the ring, same as platinum has PT950.

Which Payment do you accept?

We accept Bank transfer, Credit Card, Paypal, Western Union, Money Gram or Bank Transfer. Click here for details

Will there be a tax when importing to my country?

Yes, there might be, please note any tax that levied in buyer's country are buyer's responsibility. Common taxes are Customs tariff, value-added tax and sales tax. As the taxes are much different between countries, we suggest you learn the tax policy before importing to your country. Also, please feel free to ask us, we are happy to help.

How you guys ship to my address?

We can ship to any where in the world. We use only big shipping company, currently DHL or UPS. It takes 3 - 7 business days cost $18 - $38, depending on your country. Click here for details.
Besides, if you are located in remote area defined by the shipping company, a remote addtional fee will be added. Please click here to check if you are remote area or not.

I am a jeweler/shop/reseller/corporation, what offer here is best for me?

Our service for jeweler/shop/reseller/corporation includes the follows,

We provide different member plans for different sale amount and discounts. Click here for details.

Custom Bulk Manufacture / OEM: Get products at factory price by start from 100 piece per item ( 1 size, 1 color ). Click here for details.

What will happen after I placed an order?

1. We send you order confirmation mail immediately.
2. We send you track number after package shipped in 24 hours.
3. We'll keep tracking and make sure the package arrive at your address. If the package get loss, we'll resend the package.
Click here for details.

Can I return the items if I don't like them?

Yes, you can return the items in 30 days after receipt. Click here for details.